Refund policy

We appreciate your business and want you to be completely satisfied with your wholesale sublimation blanks. Please read our refund policy carefully.

Quick Summary
Return window 14 days from delivery, unused and in original packaging
Before shipping anything back Contact us for an RMA number
Wrong, damaged, or defective We cover return shipping and waive the restocking fee
Change of mind You cover return shipping, original shipping is non-refundable, and a 20% restocking fee applies

1  /  Order Cancellation

  • Orders that have not yet entered the shipping phase may be canceled without any charges.
  • For orders that have been forwarded to, or are already in the shipping phase, cancellation may not be possible. If cancellation is still feasible, please be aware that you may incur fees to cover the costs associated with processing the cancellation.

2  /  Returns and Refunds

  • Items may be returned within 14 days of delivery for a refund, provided they are in original, unused condition with original packaging.
  • Contact customer service for a Return Merchandise Authorization (RMA) number before returning any items. Returns without an RMA will not be accepted.
  • Approved refunds will be credited to your original payment method. Please note a 20% restocking fee will be deducted from your refund.

Always request your RMA number first. Packages that arrive without one cannot be matched to your order and will not be accepted.

3  /  Damaged or Incorrect Items

  • Should you receive any items that are damaged in transit, differ from what you ordered, or have a significant quality defect, please contact us immediately with your order number and photos of the product and packaging.
  • Once we have reviewed the photos and confirmed the issue, we will arrange for a replacement or a refund and waive the restocking fee.
  • If only a small number of pieces arrived damaged, we will ship replacements for those pieces and you do not need to send anything back. Return shipping is covered only where a substantial portion of the shipment arrived damaged.
  • Minor variations in color, finish, or dimensions that fall within normal manufacturing tolerances are not considered defects.

4  /  Exclusions

The following are not eligible for return:

  • Products that have been decorated, sublimated, printed on, or otherwise used
  • Closeout, clearance, and final sale items
  • Custom or special order products
  • Requests received more than 14 days after delivery

For queries regarding specific items, please reach out to our support team before placing your order.

5  /  Shipping Costs

  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  • You will be responsible for covering the shipping costs when returning your item. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
  • Return shipping will only be covered by Photo USA Corp. where we have confirmed that the item was shipped in error, that a substantial portion of the shipment arrived damaged, or that the product has a significant quality defect.

Frequently Asked Questions

How do I start a return?

Contact our customer service team first to request a Return Merchandise Authorization (RMA) number. Returns that arrive without an RMA cannot be matched to your order and will not be accepted, so this step comes first.

How long do I have to request a return?

14 days from the date your order is delivered. Requests received after that window fall outside our return policy, though it is always worth contacting us if there is something wrong with the product itself.

Is there a restocking fee?

A 20% restocking fee is deducted from the refund on returns due to a change of mind or an ordering error. There is no restocking fee when the return is the result of our error.

If you shipped me the wrong item, do I still have to pay for return shipping?

No. Where we have confirmed that an item was shipped in error, that a substantial portion of the shipment arrived damaged, or that the product has a significant quality defect, we cover return shipping and waive the restocking fee.

Can I return blanks I have already printed on?

Products that have been decorated, sublimated, printed on, or otherwise used are not eligible for return. We recommend testing a small quantity with your setup before committing to a larger order.

Can I cancel my order after I have placed it?

Yes, as long as it has not entered the shipping phase, cancellation is free. Once the order has shipped or is being prepared for shipment, cancellation may not be possible, and a fee may apply if we are still able to stop it.

Where do I send my return?

Your RMA will confirm which warehouse to ship to. Photo USA Corp., 46595 Landing Pkwy, Fremont, CA 94538, or Photo USA Corp., 436 N Buckman Street, Shepherdsville, KY 40165. Please write your RMA number clearly on the outside of the box.

Returns Address

Returns are processed at both of our warehouses. Your RMA will confirm which address to use.

Fremont, CA
Photo USA Corp., 46595 Landing Pkwy, Fremont, CA 94538

Shepherdsville, KY
Photo USA Corp., 436 N Buckman Street, Shepherdsville, KY 40165

This policy is subject to change, and the most up-to-date version will always be available on our website. By placing an order with Photo USA Corp. | ORCA Coatings®, you agree to adhere to this refund policy.

Should you have any questions or need further clarification, our customer support team is here to assist you. We aim to ensure your experience with Photo USA Corp. | ORCA Coatings® is both positive and satisfactory.