- .EPS, .AI, .PSD, .JPG, .PDF, and .CDR artwork files accepted
- Raster artwork needs to be 1:1 @ 300ppi, minimum
- Fonts need to be outlined or supplied, unless submitted flat
- Email your sales rep artwork 10mb or less. Inquire about alternative file transfer methods.
Any questions? Please read this guide in its entirety and follow-up with your imprint sales guru.
We accept computer-generated artwork files for the Microsoft Windows and Apple OS X (Mac) operating systems. We accept vector-based artwork in the .EPS, .PDF, .AI, .PSD, and .CDR file formats. We accept rasterized (pixel-based/photographic) artwork in the .TIF and .JPG file formats. For the highest quality imprints, please provide this artwork at its full size at 300ppi minimum. For example, the imprint area of an Orca® 11 oz. coffee mug is 8.6” x 3.7” and at 300 pixels per inch (ppi), a perfect 1:1 print will be 2580×1110 pixels or more. Please understand that anything smaller will have to be upscaled, causing the image to become blurry and pixelated. We have the ability to imprint artwork with perfect detail and vivid colors, so better quality artwork means a better quality imprint.
Any other artwork file types should be exported to an .EPS or .JPG in your software application.
Purchase orders must clearly state if artwork is one-sided (1-up), two-sided (2-up), opposite the handle, full-wrap, or full-bleed. Purchase orders must clearly state if artwork should be a certain size in inches, or if it is expected to be reduced or enlarged. Without these instructions, our design team will use their own discretion. If these requirements are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:
Each artwork which we setup to print will require a one-time setup charge of $125 (c). This includes one (1) revision. Any revisions thereafter are subject to $50 (c) per revision. Major artwork revisions will be additionally charged as entirely new art. We keep artwork on file for over two years. There aren’t any setup charges on reorders within two years of the original order, unless otherwise specified. Reorders must be the same size as the original order to qualify as a reprint without setup charge.
To prevent artwork errors, we require outlined fonts on vector artwork. Please supply the actual font files on raster art (.PSD, .JPG, .TIF). Edit requests without the above will be rejected.
In the case of having our design team add text as a service, either provide the font files or they will substitute a similar font at their discretion.
Due to the nature of sublimation, exact color matching can never be guaranteed. We take pride in our ability to accurately reproduce the highest quality artwork files in an sRGB color space. We will most certainly use PMS color swatches to dial in particular colors on artwork. We charge $125 (c) per PMS spot color match. An in-hands pre-production sample will always be required when matching is requested.
A pre-production/spec sample is generally completed within 24 hours of receipt of artwork. Your sales representative will email images of the sample for approval. If a physical sample is requested, the customer is required to cover the shipping costs. Any quoted production time will always begin after the approval of the pre-production sample.
Five (5) business days is our standard production time. This can change depending upon current production load, your quantities, and product types. Your sales representative will always have current production times available for you.
Our imprinted products will be packed bulk, unless otherwise noted or requested. Most product cases will be double-boxed or securely packaged to prevent damage in ground transit. A $3.00 shipping and handling fee per box will be applied when a third-party account is used to ship out via ground.
For larger orders that are best-suited to ship via freight, a shipping and handling fee of $10.00 is applied to each pallet used in the shipment (note: product is not double-boxed on freight shipments).
All shipments are FOB Fremont, California (94538) unless otherwise specified. The production facility cannot be held responsible for delays or damages enroute. All claims, damages, delays or losses should be filed by the customer with the carrier at delivery. No COD shipments will be accepted. Since the production facility does not have any control after the shipment has been given to the shipping carrier, specific delivery dates cannot be guaranteed.
Our on-site customer support staff will be able to guide you along and make sure you’re 100% satisfied. All claims, including shipping issues and breakage, must be made within 5 business days of shipment receipt. No merchandise may be returned without an RMA number. Please contact your sales representative for RMA details.
A correction charge of $50.00 (g) applies to all corrections received after transfers, screens or plates have been created. Corrections are never possible on orders that have been produced.
LESS THAN MINIMUMS (LTM)
Our imprint service is available on LTM quantities of items which are not fragile. LTM orders are not available for ceramic and glass products. No less than one-half (½) catalog minimum quantity can be ordered. A $75.00 (g) charge applies to all LTM quantities.
We offer a 2-day rush service on catalog quantities. A 20% rush charge will apply to the cost of the item, or $150.00 (x) total, whichever is greater. Order, final art and credit card authorization (for pre-paid accounts) must be submitted by 1:00 p.m. (Pacific). The 48-hour turnaround does not start until the following day. All rush orders waive art proofs. Complete art, sized at 100%, is required upon order placement. Art should be templated or setup based upon imprint area, otherwise art will be setup for best presentation on the item at the sole discretion of our graphics team. Please confirm item availability before submitting an order. No more than two drop-ships permitted. Artwork setup charge/s apply.